Before washing hair, brush gently with a bristle cushion brush. De-tangle the ends then brush from the roots to the tips. Make sure that the hair extensions have been separated in the root area. Wash hair extensions at least once a week to prevent natural oils from building up on the scalp area. An oil free recommended shampoo should always be used. The head should be in an upright position (i.e. in the shower or sitting in the bath) so that the hair flows in a vertical direction down the sides of the head. The water should be warm otherwise matting may occur. DO NOT rub or massage when washing. Use your fingers to stroke the shampoo gently into the hair from the roots to the tips. Rinse thoroughly using clean running water, gently squeeze, but DO NOT rub to remove excess water. Apply re-constructor using downward stroking movements from mid-length to the ends leave on hair for the recommended time. DO NOT comb through hair, rinse thoroughly. DO NOT massage or rub. Apply conditioner; avoid bonded areas near the scalp. Do not use heavy protein or silicone based conditioners as it may cause the hair to matt or tangle.

After washing and conditioning, wrap a towel around the hair and pat gently to remove excess water. (do not rub extensions). Separate extensions at the roots before drying, de-tangle hair from the tips, working upwards with a wide toothed comb. Apply and leave in conditioner from mid-length to the ends, then dry thoroughly with a dryer using a medium heat. If the hair extensions are longer than 10" then place in a loose plait and secure with a covered band on the end before going to bed at night. NEVER sleep on wet or damp extensions, the extensions should always be dry. Always hold the extensions whilst brushing to avoid placing tension on the roots, never back comb the roots area. Brush hair and de-tangle regularly and wash frequently if the scalp is greasy. A leave in conditioner may be used mid-length to ends only, do not use on the root area. Your hair extensions can be worn for up to 2 months, and should be removed after for correction.

Hair extensions can be removed and full refund given in 7 (seven) days after fitting. Warranty is given for 10 weeks; this includes free hair extension correction in that period. No refund is offered after 7 days. You will have to use our aftercare products during warranty period. If you decide to use other products, this may invalidate your warranty.

After 10 weeks correction will take place, there is an extra charge for that. This will include free brand new REMY hair extensions. About 10% of the fitted hair extensions will become loose (12-15 pieces). These will be re-fitted at the next correction.